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Continuity of Care Benefits

Keep your doctor while you finish treatments.

Enrolling in Community Care Health gives you access to a large network of qualified nurses and doctors. But if you’re already being treated by a doctor outside of the Community Care Health network at the time of enrollment, then you may qualify for continuity of care benefits. This means you can finish out treatment or have a few more visits before fully transitioning to a doctor within the Community Care Health network of providers.

There are six (6) conditions which may qualify you for continuity of care benefits:

  1. An Acute Condition – A medical condition, including medical and Mental Health that involves a sudden onset of symptoms due to an illness, injury, or other medical problem that requires prompt medical attention and that has a limited duration. Completion of Covered Services will be provided for the duration of the Acute Condition.
  2. A Serious Chronic Condition – A medical condition due to disease, illness, or other medical or mental health problem or medical or mental health disorder that is serious in nature, and that persists without full cure or worsens over an extended period of time, or requires ongoing treatment to maintain remission or prevent deterioration. Completion of Covered Services will be provided for the period of time necessary to complete the active course of treatment and to arrange for a clinically safe transfer to a Participating Provider, as determined by Community Care Health’s Chief Medical Officer or his or her designee in consultation with the Member, and either (i) the Terminated Provider or (ii) the Non-Participating Provider and as applicable, the receiving Participating Provider, consistent with good professional practice. Completion of Covered Services for this condition will not exceed twelve (12) months from the agreement’s Termination date or twelve (12) months from the effective date of coverage for a newly enrolled Member.
  3. A Pregnancy diagnosed and documented by (i) the Terminated Provider prior to Termination of the agreement, or (ii) by the Non-Participating Provider prior to the newly enrolled Member’s effective date of coverage with Community Care Health. Completion of Covered Services will be provided for the duration of the pregnancy and the immediate postpartum period.
  4. A Terminal Illness – An incurable or irreversible condition that has a high probability of causing death within one (1) year or less. Completion of Covered Services will be provided for the duration of the Terminal Illness, which may exceed twelve (12) months from the contract termination date or 12 months from the effective date of coverage for a new enrollee. 
  5. Surgery or Other Procedure – Performance of a Surgery or Other Procedure that has been authorized by Community Care Health or the Member’s assigned Participating Provider as part of a documented course of treatment and has been recommended and documented by the: (i) Terminating Provider to occur within 180 calendar days of the agreement’s Termination date, or (ii) Non-Participating Provider to occur within 180 calendar days of the newly enrolled Member’s effective date of coverage with Community Care Health.
  6. Care for Child who is a Newborn to 36 Months of Age – Care for a Member child who is a newborn to 36 months of age, not to exceed twelve months from the Member’s effective date of coverage with Community Care Health for newly enrolled Members, or twelve months from the agreement Termination date for Members receiving services from Terminated Providers.

Request continuity of care benefits

If you have any of the above conditions, please review the policy or contact Community Care Health’s Member Services Department at 1-855-343-2247. If you have one of the conditions that may qualify for Continuity of Care Benefits, please complete the Continuity of Care Benefits Form. The form should then be either emailed to CCHUtilizationManagement@communitycarehealth.org or sent by mail to:

Community Care Health
Member Services
P.O. Box 45007
Fresno, CA 93718