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Member Notices

NOTICE TO MEMBERS AFFECTED BY CALIFORNIA WILDFIRES

Community Care Health wants to reassure those members affected by natural disasters, including the wildfires burning in California, that you will continue to have access to medically necessary health care services. If you have been affected by the wildfires, the following are some of the actions Community Care Health may take, as it deems necessary or appropriate for the circumstances:
 
  • Relaxed time limits for prior authorizations or referrals
  • Prescription refill limitations suspended.
  • Affected members permitted to refill prescriptions at out-of-network pharmacies.
  • Access to out-of-network providers if in-network providers are unavailable or if members are displaced due to the disaster.
  • Replaced medical equipment or supplies.
  • Extended filing deadlines for claims, if applicable.
  • New member ID cards issued

We are here to help. Please contact Customer Service at 1-855-343-2247 if you need assistance or have questions or concerns.