Privacy and Terms

Last Updated 12/2016
We are committed to protecting your privacy and to developing technology that gives you a secure online experience. You can travel through most of our site without giving us any information about yourself, but sometimes we do need information to provide services that you request. This statement of privacy explains data collection and use in those situations. This privacy statement explains data collection and use practices of ; it does not apply to other online or offline Community Care Health Plan sites, products or services. Please read the complete privacy statement.
If users have questions or concerns regarding this statement, they should contact the Administrator at
Information Collection and Use
Information Collection
Community Care Health Plan is the sole owner of the information collected on Community Care Health Plan collects information from our users at different points on our Web site.
Information Use
Any personally identifiable information that is requested and voluntarily provided by the user is used solely for its primary purpose only.  For example, our Online Grievance Form will collect information that a user fills in and submits to our Grievance and Appeals department.  That information will not be saved or used for any other purpose on the website.
We do however collect aggregate data for statistical purposes, but it is not tied to any personally identifiable information that the user may have provided.
A cookie is a piece of data stored on the user's computer tied to information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  We use both session ID cookies and persistent cookies.  For the session ID cookie, once users close the browser, the cookie simply terminates.  A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
If users reject the cookie, they may still access our site.  The only drawback to this is that the user will be limited in some areas of our site.  Rejection of the cookie will also affect the aggregate statistical data that is logged on the web server for administrative purposes.  Persistent cookies enable us to track the interests of our users as a whole to enhance the experience on our site.
Third Party Advertising
No data contained in the cookies is shared with any third party advertiser or affiliate.
We track data for statistical purposes only. This includes internet protocol (IP) addresses, browser type, referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
We only contact users in response to messages they send to us.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We DO NOT Share Personal Information with Third Parties.
This Web site contains links to other sites. Please be aware that we, Community Care Health Plan, are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.
From time-to-time, our site may request information from users via surveys.  Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name), and demographic information (such as zip code).  Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.  Users' personally identifiable information is not shared with third parties. Though we may use an intermediary to conduct these surveys, they may not use users' personally identifiable information for any secondary purposes.
If you give us your email address via this website or via any other method, we may send you unsolicited email with information about Community Care Health Plan, health or wellness or other topics of interest to our members. If you provide us your work email account or any account provided by your employer, your employer may have access to any emails sent to or from that address in accordance with your employer’s right to monitor employee email. If you request to be removed from our email list, we will honor your request. We will never sell your email address or provide it to anyone else except as described in this Privacy Policy.
Changing your Email Preferences
Community Care Health Plan may send you communications, including email communications, regarding products, services, promotions, changes to the site or other information. You always have the opportunity to choose not to receive such communications by following unsubscribe directions stated in the footer of email communications, or by contacting the health plan’s customer service department.
This Web site takes every precaution to protect our users' information.  When users submit sensitive information via the Web site, their information is protected both online and off-line.
While we protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.  Only personnel who need the information to perform a specific job (for example, the website's administrator) are granted access to personally identifiable information.  Furthermore, all health plan personnel are kept up-to-date on our security and privacy practices.  The servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send an email to .
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.  However, if users have opted out of all communication with the site then they will not be contacted, nor will their personal information be used in this new manner.  In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.
Contact Information
If users have any questions or suggestions regarding our privacy policy, or about your personal information maintained by Community Care Health Plan, please contact us at:
Phone: (855) 343 -2247
This site is not a substitute for professional medical advice, and should not be used to make a diagnosis or to replace or overrule a qualified health care provider’s judgment. Users should not rely upon the Community Care Health Plan web site if they believe they need emergency medical treatment. If you believe you have a medical emergency please call 911. We strongly encourage users to consult with a qualified health care professional for answers to medical questions.
Use of this site does not establish a doctor-patient relationship. Should you electronically request information regarding Community Care Health Plan or an affiliate, we may forward the information you submit to the affiliate, but neither such request nor such submission shall constitute a referral for care nor an implication that care will at any time be rendered.
You assume full responsibility for using the information on this site, and you understand and agree that Community Care Health Plan and its affiliates are not responsible or liable for any claim, loss, or damage resulting from its use by you or any user. While we try to keep the information on this site as accurate as possible, we disclaim any warranty concerning its accuracy, timeliness, and/or completeness, and we disclaim any other warranty, express or implied, including warranties or merchantability or fitness for a particular purpose. Community Care Health Plan also does not warrant that access to the site will be error or virus-free.
We provide access to other Web sites for your convenience. Community Care Health Plan is not responsible for the availability, accuracy, or content of those external sites, nor does it endorse them.
Material on the Community Care Health Plan’s site is protected by copyright law. Unless otherwise stated, users may print or download information from this site for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law.