Community Care Health (CCH) Response To Coronavirus (COVID-19) Coverage

The coronavirus – known as COVID-19, has been declared a public health emergency of international concern by the World Health Organization and the number of reported cases continues to rise here in California, around the United States and globally.
Community Care Health (CCH) is monitoring COVID-19 and actively working to ensure that cost does not inhibit enrollees’ access to medically necessary screening and testing.

Effective immediately, CCH is waiving cost-sharing for medically necessary screening, testing and treatment for COVID-19 including, but not limited to, co-pays, deductibles, or coinsurance, including hospital (including emergency department), urgent care visits, and provider office visits, where the purpose of the visit is to be screened and/or tested for COVID-19.

  • Click here for the latest information from the Centers for Disease Control and Prevention.
    The Center of Disease Control (CDC) is providing daily updates and recommendations to protect our community. The most effective way of reducing the spread of COVID-19 is social distancing, proper hygiene, and careful evaluation of individuals who suspect they may have the illness. These steps will decrease the spread and hopefully shorten the duration of the outbreak. Community Care Health, Santé Health System and Community Medical Center are closely monitoring the situation and will continue to update our community as new developments occur.
  • Read more on the State of California’s response to the disease.
  • Click here for the Latest Information from Community Medical Centers about COVID-19

CDC Fact Sheets:

Member Frequently Asked Questions

Q1. What are some of the symptoms of COVID-19?

A1. Some of the symptoms are similar to the flu: fever, cough, and shortness of breath. Some other symptoms may include muscle aches, nausea, vomiting and headaches

Q2. How can I prevent getting COVID-19?

A2. While there is no actual prevention of COVID-19, recommendations include: 

  • Washing your hands for at least 20 seconds;
  • Covering up cough/sneeze with tissue and disposing of immediately;
  • Social distancing of people at least 6 feet away; and, 
  • Staying home is highly recommended to prevent further spreading.
  • Follow the CDC guidelines as they are updated: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Q3. What should I do if I think I (or a family member) might have COVID-19?

A3. Stay informed and protect yourself and those around you:

  1. If you are sick, stay home (and keep sick children home). It’s the best way to avoid the spread of illness.
  2. If you have flu-like symptoms such as a fever, cough or sore throat, or difficulty breathing, please call your primary care doctor’s office and do not go to doctor’s office until you’ve spoken to the office and received instructions.
    1. If you need immediate medical attention, please dial 911 or go to your nearest emergency room.
  3. Cough or sneeze into a tissue or your elbow and wash your hands afterwards.
  4. Clean and disinfect frequently touched objects and surfaces.
  5. To help reduce the risk of exposing you and others to the flu, common cold and COVID-19, we ask that you take advantage of telehealth options available to CCH members whenever possible (including Teladoc: (www.teladoc.com 1-800-Teladoc) and e-visits by participating CMP Providers: https://www.communitycarehealth.org/e-visits/).
  6. Contact the Fresno County Health Department if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.  For guidance, contact Fresno County Health Department at (559) 600-3332.
Q4. Can I access care through Telehealth? A4. Yes, all CCH members have access to Teladoc (www.teladoc.com | 1-800-Teladoc) and members assigned to Community Medical Provider (CMP) physicians can utilize an e-Visit with participating providers (https://www.communitycarehealth.org/e-visits). Effective immediately, CCH has waived ALL copayments for ANY telehealth visit, including Teladoc and CMP e-Visits, through June 30th, 2020.

Q5. Should I go to the Emergency Room?

A5. If you do feel ill or believe you have been exposed, please call your doctor first and/or use Telehealth services (see A4 above).  As in any situation, if you believe you are experiencing a life threating emergency, please call 911 and describe your situation, or go to the nearest hospital/emergency room.

Q6. Am I covered if I get COVID-19?

A6. Yes. CCH will cover medically necessary screening, testing and treatment associated with COVID-19 including:

  • COVID-19 screening visits: CCH is waiving out-of-pocket costs for medically necessary COVID-19 screening (including, but not limited to, co-pays, deductibles, or coinsurance) for hospital (including emergency department), urgent care visits, and provider office visits where the purpose of the visit is to be screened and/or tested for COVID-19.
  • COVID-19 testing: CCH is waiving out-of-pocket costs (see above) for medically necessary COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
  • COVID-19 treatment: CCH is waiving out-of-pocket costs for all medically necessary treatment of COVID-19 (through May 31, 2020).

Q7. Can members be held responsible for balance bills from providers, including balance bills related to testing for COVID-19?

A7. No, CCH will hold the member harmless for any balance billing related to the testing/treatment of COVID-19.

Q8. If a member is displaced due to COVID-19 and does not have access to an in-network pharmacy, can they use an out-of-network pharmacy?

A8. Yes, members displaced due to COVID-19 may use out-of-network pharmacies and receive prescriptions at the in-network cost share.

Q9. Can a member receive mail order prescriptions?

A9. Yes, for certain medications.  Members can obtain a 90-day supply of ongoing medications through the mail-order program with MedImpact Direct. With mail-order, members can have their prescriptions delivered right to their home. Please visit MedImpact at medimpactdirect.com to register or you can call MedImpact directly at 1-855-873-8739.

Q10. Where can I receive the latest information about COVID-19?

A10. Information is changing daily.  For general information and to stay informed please visit the Fresno Department of Public Health at https://www.co.fresno.ca.us/departments/public-health/covid-19 or call 1-559-600-INFO (4636).

The Centers for Disease Control and Prevention (CDC) is closely monitoring COVID-19.  Please refer the member to their website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Helping Our Members Navigate COVID-19