YOUR PRIMARY CARE PHYSICIAN (PCP)
Your primary care physician, or PCP, is the doctor who is most familiar with your health history and who coordinates your health care. Your PCP will provide the appropriate services or referrals to other plan providers. Within the Community Care Health network we have over 1,200 physicians and nurse practitioners who are a part of Santé Community Physicians, central California’s Premier Group of physicians and healthcare providers, from which you can choose your PCP. You also have access to hospitals, specialty care and urgent care centers from the providers affiliated with our network.
Your PCP is your partner in health. Here are some things to keep in mind when seeking care from your PCP:
Make sure to tell your PCP about your complete health history, as well as any current treatments, medical conditions, presprciptions you are taking and other doctors who are treating you.
If you’ve never been seen by your PCP, you should make an appointment for an initial visit. If you’ve a more urgent need, don’t wait until your initial visit to see your PCP.
You can contact your PCPs office 24 hours a day. If your PCP is not available or if it’s after regular office hours, a message will be taken and you‘ll receive a call back.
If you‘re unable to reach your PCP, please call Community Care Health customer service at 1-855-343-CCHP (2247).
To Choose a PCP
Step #1: Search
You can search by specialty, language preference, gender, location or last name.
Step #2: Choose
Once you select a PCP, email or call Community Care Health customer service at 1-855-343-CCHP (2247). In most cases, the change will be effective the first day of the following month.
Things to bring with you to your first appointment
Your member ID card
Any medical records
A list of medications you are taking
A list of questions you’d like to ask your doctor