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Community Care Health Plan offers a no-cost telephonic interpreter service to health plan members, both directly and through Participating Provider offices, to provide language assistance to members with limited English proficiency. To get an interpreter, or to ask about written information in a non-English language, please contact the health plan's Customer Services department by phone at 1-855-343-2247.
Community Care Health Plan members are all entitled to full and equal access to covered services, including members with disabilities, as required under the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Customer Service representatives for Community Care Health Plan are accessible by phone at 1-855-343-2247, and are available to assist the speech and hearing-impaired. Further, the speech-and hearing-impaired may use the California Relay Services's toll-free telephone number 1-800-735-2929 or 1-888-877-5378 (TTY).
Printed copies of the Community Care Health Plan provider directory are available at no-cost upon request. To request your printed provider directory please contact the health Plan's Customer Services department by phone at 1-855-343-2247, by email to firstname.lastname@example.org or in writing at the following address : Community Care Health Plan Customer Service Department, P .O. B ox 45020, Fres no, CA 93718
Community Care Health Plan updates the information located in its provider directory at least weekly. If you would like to report a provider directory inaccuracy, you may do so by phone to the health Plan's Customer Servicesdepartment at 1-855-343-2247, by email to email@example.com, or by filling out the form available here.
Members of Community Care Health Plan have their medical care coordinated through their Primary Care Provider who is a Participating Provider in the network maintained by the health plan. Medical services, including those with referrals by your PCP to a Specialist or other healthcare provider, may require prior authorization or a medical necessity determination to be processed as a covered benefit. Emergency services and urgent care services for emergent medical conditions are available without a referral. Review your Evidence of Coverage for detailed information about your benefits and coverage. If you have any questions, or would like help in understanding your benefits , please contact the health Plan's Customer Services department by phone at 1-855-343-2247.