Community Care Health & Coronavirus (COVID-19) Coverage

To help members, providers, and brokers access the last information, we have compiled – and will continue to update – a variety of resources for your reference.

The coronavirus – known as COVID-19 – has been declared a public health emergency of international concern by the World Health Organization and the number of reported cases continues to rise in California, around the United States and globally.

Effective Immediately, CCH Is Waiving ALL Copayments for ANY Telehealth Visit through September 30, 2020 for CMP e-Visits and Teladoc ($0 Copayments).

Community Care Health (CCH) is taking every step possible to ensure our members have access to the care and information necessary to address coronavirus (COVID-19), including reducing the risk of getting sick, as well as managing traditional cold or flu-like symptoms.
Community Medical Providers Medical Group logo

All Copayments for CMP e-Visits Are WAIVED through September 30, 2020

To help reduce the risk of exposing you and others to the
flu, common cold and coronavirus (COVID-19), Community
Medical Providers (CMP) will be seeing patients who have
coronavirus, flu, and cold-like symptoms via e-Visits
whenever possible.

To learn more, including a list of participating providers, visit: /member-tools/#evisit/

For more information from CMP, please see COVID-19 FAQs https://www.cmpmedical.com/covid-19

Teladoc Logo

All Copayments Are WAIVED through September 30, 2020

Simply login to the Teladoc web site or Mobile App to be connected with a board-certified provider 24 hours a day/ 7
days a week via phone, video or app.

For more information: www.teladoc.com | 1-800-Teladoc

Member FAQs

A1. Some of the symptoms are similar to the flu: fever, cough, and shortness of breath. Some other symptoms may include muscle aches, nausea, vomiting and headaches

A2. While there is no actual prevention of COVID-19, recommendations include:

  • Washing your hands for at least 20 seconds;
  • Covering up cough/sneeze with tissue and disposing of immediately;
  • Social distancing of people at least 6 feet away; and,
  • Staying home is highly recommended to prevent further spreading.
  • Follow the CDC guidelines as they are updated: https://www.cdc.gov/coronavirus/2019-ncov/index.html

A3. Stay informed and protect yourself and those around you:

  • If you are sick, stay home (and keep sick children home). It’s the best way to avoid the spread of illness.
  • If you have flu-like symptoms such as a fever, cough or sore throat, or difficulty breathing, please call your primary care doctor’s office and do not go to doctor’s office until you’ve spoken to the office and received instructions. If you need immediate medical attention, please dial 911 or go to your nearest emergency room.
  • Cough or sneeze into a tissue or your elbow and wash your hands afterwards.
  • Clean and disinfect frequently touched objects and surfaces.
  • To help reduce the risk of exposing you and others to the flu, common cold and COVID-19, we ask that you take advantage of telehealth options available to CCH members whenever possible (including Teladoc: (www.teladoc.com 1-800-Teladoc) and e-visits by participating CMP Providers: https://www.communitycarehealth.org/e-visits/).
  • Contact the Fresno County Health Department if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19.  For guidance, contact Fresno County Health Department at (559) 600-3332.

A4. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.

A5. Due to COVID-19, some providers may have reduced their practices’ office hours and/or closed.  Many, however, remain available by phone.  Please call the provider’s office before arriving at their location.

A6. Yes, all CCH members have access to Teladoc (1-800-Teladoc) and members assigned to Community Medical Provider (CMP) physicians can utilize an e-Visit with participating providers . Effective immediately, CCH has waived ALL copayments for ANY telehealth visit, including Teladoc and CMP e-Visits, through September 30, 2020.

A7. If you do feel ill or believe you have been exposed, please call your doctor first and/or use Telehealth services (see A4 above).  As in any situation, if you believe you are experiencing a life threating emergency, please call 911 and describe your situation, or go to the nearest hospital/emergency room.

A8. Yes. CCH will cover medically necessary screening, testing and treatment associated with COVID-19 including:
  • COVID-19 screening visits: CCH is waiving out-of-pocket costs for medically necessary COVID-19 screening (including, but not limited to, co-pays, deductibles, or coinsurance) for hospital (including emergency department), urgent care visits, and provider office visits where the purpose of the visit is to be screened and/or tested for COVID-19.
  • COVID-19 testing: CCH is waiving out-of-pocket costs (see above) for medically necessary COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
  • COVID-19 treatment: CCH is waiving out-of-pocket costs for all medically necessary treatment of COVID-19 (through September 30, 2020).

A9. No, CCH will hold the member harmless for any balance billing related to the testing/treatment of COVID-19.  If you receive a bill from a provider, please contact CCH’s Customer Service at 1-855-343-2247.

A10. Yes, prescription refill limitations are temporarily removed for most medications.

CSRs: Refer the member to MedImpact, medimpactdirect.com to register, or members can call MedImpact directly at 1-855-873-8739.

A11. Yes, for certain medications.  Members can obtain a 90-day supply of ongoing medications through the mail-order program with MedImpact Direct. With mail-order, members can have their prescriptions delivered right to their home. Please visit MedImpact at medimpactdirect.com to register or you can call MedImpact directly at 1-855-873-8739.

A12. Yes, in most cases, prior authorization time frames and step therapy requirements will be temporarily relaxed or waived.

A13. Information is changing daily.  For general information and to stay informed please visit the Fresno Department of Public Health at https://www.co.fresno.ca.us/departments/public-health/covid-19 or call 1-559-600-INFO (4636).

The Centers for Disease Control and Prevention (CDC) is closely monitoring COVID-19.  Please refer the member to their website: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Health Organizations Resources

Centers for Disease Control and Prevention

The Center of Disease Control (CDC) is providing daily updates and recommendations to protect our community. The most effective way of reducing the spread of COVID-19 is social distancing, proper hygiene, and careful evaluation of individuals who suspect they may have the illness. These steps will decrease the spread and hopefully shorten the duration of the outbreak. Community Care Health, Santé Health System and Community Medical Center are closely monitoring the situation and will continue to update our community as new developments occur.

CDC Fact Sheets:

Additional Resources

World Health Organization website
World Health Organization
California Department of Public Health website
California Department of Public Health
Community Medical Centers website
Community Medical Centers - COVID-19