Community Care Health & Coronavirus (COVID-19) Coverage
The coronavirus – known as COVID-19 – has been declared a public health emergency of international concern by the World Health Organization and the number of reported cases continues to rise in California, around the United States and globally.
CCH Is Waiving ALL Copayments for ANY CMP e‑Visit.
All Copayments for CMP e-Visits Are WAIVED.
To help reduce the risk of exposing you and others to the flu, common cold and coronavirus (COVID-19), Community Medical Providers (CMP) will be seeing patients who have coronavirus, flu, and cold-like symptoms via e-Visits whenever possible.
To learn more, including a list of participating providers, visit our member tools section.
For more information from CMP, please review our COVID-19 FAQs
A1. Yes. CCH will cover FDA approved COVID-19 vaccines at no charge and no cost-sharing (i.e., co-pays, co-insurance, deductibles or out of pocket costs). There will be NO cost to CCH members.
A2. Yes. CCH will cover FDA approved vaccines in accordance with the requirements established by the Coronavirus Aid, Relief, and Economic Security (CARES) Act. This includes any vaccines administered over more than one injection.
A3. Yes. During the federally declared COVID-19 public health emergency, CCH will cover the cost of administering COVID-19 vaccines to health plan enrollees regardless of whether the vaccines are administered by in-network or out-of-network providers.
A5. Please visit the State of California’s website, or the CDC website where you can get additional up-to-date information about COVID-19 and the vaccine. You can also access the Fresno County’s website for specific roll-out information. https://www.co.fresno.ca.us/home/showpublisheddocument?id=51485
A6. Some of the symptoms are similar to the flu: fever, cough, and shortness of breath. Some other symptoms may include muscle aches, nausea, vomiting and headaches
A7. While there is no actual prevention of COVID-19, recommendations include:
- Washing your hands for at least 20 seconds;
- Covering up cough/sneeze with tissue and disposing of immediately;
- Social distancing of people at least 6 feet away; and,
- Staying home is highly recommended to prevent further spreading.
- Follow CDC guidelines.
A8. Stay informed and protect yourself and those around you:
- If you are sick, stay home (and keep sick children home). It’s the best way to avoid the spread of illness.
- If you have flu-like symptoms such as a fever, cough or sore throat, or difficulty breathing, please call your primary care doctor’s office and do not go to doctor’s office until you’ve spoken to the office and received instructions. If you need immediate medical attention, please dial 911 or go to your nearest emergency room.
- Cough or sneeze into a tissue or your elbow and wash your hands afterwards.
- Clean and disinfect frequently touched objects and surfaces.
- To help reduce the risk of exposing you and others to the flu, common cold and COVID-19, we ask that you take advantage of telehealth options available to CCH members whenever possible (including Teladoc: (1-800-Teladoc) and e-visits by participating CMP Providers.
- Contact the Fresno County Health Department if you develop symptoms, and have been in close contact with a person known to have COVID-19 or if you live in or have recently been in an area with ongoing spread of COVID-19. For guidance, contact Fresno County Health Department at (559) 600-3332.
A9. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.
A10. Due to COVID-19, some providers may have reduced their practices’ office hours and/or closed. Many, however, remain available by phone. Please call the provider’s office before arriving at their location.
A12. If you do feel ill or believe you have been exposed, please call your doctor first and/or use Telehealth services (see A3 above). As in any situation, if you believe you are experiencing a life threatening emergency, please call 911 and describe your situation, or go to the nearest hospital/emergency room.
A13. Yes. CCH will cover medically necessary screening, testing and treatment associated with COVID-19 including:
- COVID-19 screening visits: CCH will cover medically necessary COVID screening for hospital (including emergency department), urgent care, and provider office visits where the purpose of the visit is to be screened and/or tested for COVID-19. Please contact Customer Service for details on costs.
- COVID-19 testing: CCH is waiving out-of-pocket costs (see above) for medically necessary COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
A14. No, CCH will hold the member harmless for any balance billing related to the testing/treatment of COVID-19. If you receive a bill from a provider, please contact CCH’s Customer Service at 1-855-343-2247.
A15. Yes, prescription refill limitations are temporarily removed for most medications.
Please contact MedImpact, medimpactdirect.com to register or call MedImpact directly at 1-855-873-8739.
A16. Yes, for certain medications. Members can obtain a 90-day supply of ongoing medications through the mail-order program with MedImpact Direct. With mail-order, members can have their prescriptions delivered right to their home. Please visit MedImpact at medimpactdirect.com to register or you can call MedImpact directly at 1-855-873-8739.
A17. Yes, in most cases, prior authorization time frames and step therapy requirements will be temporarily relaxed or waived.
Health Organizations Resources
Centers for Disease Control and Prevention
The Center of Disease Control (CDC) is providing daily updates and recommendations to protect our community. The most effective way of reducing the spread of COVID-19 is social distancing, proper hygiene, and careful evaluation of individuals who suspect they may have the illness. These steps will decrease the spread and hopefully shorten the duration of the outbreak. Community Care Health, Santé Health System and Community Medical Center are closely monitoring the situation and will continue to update our community as new developments occur.