Telehealth - Community Care Health

Telehealth Services

As a member of Community Care Health, you have access to Telehealth Services in three convenient ways: through the MyChart App for secure communication and medical management with your provider; e-Visits for video-based consultations with your primary care provider or specialist; and Teladoc for on-demand care with board-certified providers anytime, anywhere. These options make it easier than ever to manage your health from the comfort of your home or while on the go.

MyHealthMate: Secure Messaging with Your Provider

The MyHealthMate App connects you directly to your healthcare team for quick, secure communication. Through MyChart, you can send messages to your provider, request prescription refills, view test results, and manage appointments—all from your smartphone, tablet, or computer. It’s a convenient way to stay on top of your care and get answers without needing a visit.

e-Visits: Virtual Care with Your Provider

e-Visits offer a simple and personal way to receive care through a secure video consultation. Great for common issues like minor illnesses, follow-up visits, or medication adjustments, e-Visits let you see your provider face-to-face without going to the office.

You can find primary care and specialty providers who offer e-Visits by using the Community Care Health Provider Directory, making it easy to connect with a trusted professional on your schedule.

The Right Care When You Need It Most

Teladoc® gives you 24/7/365 access to U.S. board-certified doctors through the convenience of phone or video consultations. It’s an affordable alternative to urgent care and ER visits when you need care now. As a Community Care Health member, you can sign up and take advantage Teladoc for a low co-pay.

Services that you receive from Teladoc are available at in-network cost-sharing. Your out-of-pocket costs for services from Teladoc will be applied to your deductible or out-of-pocket maximum, if applicable. Before the start of your visit, Teladoc will ask you to agree to telehealth as an acceptable way to receive health care services. You have a right to access Teladoc’s records of your visit as required by California law. Teladoc will share their records of your visit with your primary care physician, unless you object. If you object, please tell your Teladoc provider during your visit.

But Teladoc is not your only option for telehealth. You may also receive these services on an in-person basis or via telehealth, if available, from your primary care physician, treating specialist, or from another participating provider. Those services will be provided according to the timeliness and geographic access standards required by California law. If you are currently receiving telehealth services for a mental or behavioral health condition from a participating provider, you may continue to receive those services from that provider.